Order Processing & Return Policy
Order Confirmation: Purchase orders by email to service@bestdealawards.com or fax 1-888-669-0838 are required to process orders. Order Confirmation with Tax/Shipping charge will be sent via email or fax. Minimum Order Quantity required per item is indicated as the first column quantity break. There is a $40 net under minimum charge or a $20 re-run charge for repeating orders for the same ordered SKU and logo/artwork when the ordered quantity is less than the first column quantity.
Order Changes: All changes must be received via email or fax.
- If art preparations or services are already performed on the order, additional charges may incur.
Order Cancellations: All cancellations must be received via email or fax.
- All costs incurred prior to receipt of written notification of cancellation will be invoiced.
- - i.e. Artwork proof $40(G) and 20% restocking (if applicable)
- - Minimum charge: $50.00(G)
- Orders already in production can not be cancelled.
Order Returns: No return will be accepted without receiving an authorization number PRIOR to returning goods and a request must be submitted within 2 weeks of receipt of merchandise. A 20% restocking fee will be applied for restocking blank items (no imprint applied) in excellent resell condition. The original individual gift box and the wrapping sleeve must be enclosed in the return package. Custom, imprinted items are not accepted for return unless there are product defects or production errors.
Blank Sample Order: Blank samples without personalization are processed with same requirement or payment terms. Less than minimum charge is waived and end-quantity discount pricing is applied to the blank sample orders.
